Shipping & Returns

Shipping Policy

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.

Order Processing Time

All orders placed before 2pm Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Return & Exchange Policy

It is important that you’re happy with the items you’ve purchased from us. If your item is faulty, it may be returned to us.

 

Goods may be returned for a refund or exchanged within 14 days or receiving your order, provided they are unopened and unused.

Please note postage costs will not be refunded for the cost incurred returning the items to us. If the goods are faulty or were sent in error we will reimburse you the cost incurred to return the item/s back to us.

 

Zoono will strictly not accept returns for open or used items, unless the item is faulty.

We will not provide a refund if you change your mind so please select your items carefully.